Additional Warranty Information
The MC-2020 and 3D models are covered by our company’s 5-year Standard Warranty (residential addresses only) Commercial use is covered by a 12 Months period only.
What we cover:
Massagechairs.net.au warrants all of our goods for the warranty period under normal usage, to be free from workmanship and material defects. We will cover and replace, within the warranty period: all faulty mechanical, electronics, airbags and labour.
Our liability under this warranty is to provide replacement parts or spare parts to repair, without charge to the customer
We do not cover:
- Damage that occurs due to abuse, inappropriate placement or abnormal use.
- Massage chairs that have been modified or those that have not been properly maintained.
- Normal wear and tear on the product, including superficial blemishes.
- Damage caused by incorrect installation of the product.
- Damage caused by events such as Lightning/power surges, floods, fire or accidents.
- Damage to the upholstery, caused by direct sunlight, hair products, body sweat, liquid or food spills – and other chemicals
We will endeavour to provide replacement parts, spare parts, to repair, or to replace (at our discretion) any product under warranty within a reasonable timeframe.
Customers requesting a service outside of the warranty period understand that there will be fees charged to cover labour and parts.
The warranty period begins on the date of receipt, please keep your Tax Invoice as proof of purchase.
Warranties cannot be transferred to any other name, person or company that is not mentioned on the original purchase Tax Invoice.
It is advised that regular inspections of parts that are subject to wear and tear are inspected by the customer in order to minimise any damage to the chair caused by wear and tear.
For customers in South East Queensland, if the massage chair needs to be moved to another address, our company offers a service to do so, at a cost to the customer, this service is provided in order to assist in not voiding warranty due to any damage caused by moving or transit.
We specialise in top quality and highly advanced massage chairs. Chiropractic clinics and major hospitals are amongst our clients.
We have owned our chair for 2 years and could not be happier!
There are many chairs on the market and the internet allows for extensive research. We wanted the latest technology with all the features and a good warranty and service. There are chairs available that cost less and some that cost more with different offerings when it comes to massage settings etc.
We selected the MC 2020 Royale because of its expensive features – we love the Chinese and Thai massage and have it set for 30 minutes. I love getting into the chair, pulling down the temple massage pillow, sliding my hands and arms into the side location, selecting my preferred massage and hitting start. The 96 airbags and feet rollers then go to work to give a wonderful massage. As the latest tech ie 4th generation, the chair massages our buttocks (we both have issues with our sciatica from time to time) and the zero gravity is something else.
Another reason we were attracted this this particular chair was its warranty and service. The chair came with 5 years parts and labour warranty and a 10 year structural warranty.
About 12 months into our ownership, we experienced a problem with the chair. A phone call to Bernie resulted in us working through a number of investigations and supply of a new inner cover. When this did not fix the problem, Bernie sent his repair man to Yeppoon and he fixed the problem. A few months later, another problem developed and we rang Bernie. Once we described what we were experiencing, Bernie advised that China would be online in 30 minutes and he would get back to us. He rang back an hour later and advised the resolution proposed by the manufacturer. Bernie dispatched his mechanic who arrived with a full range of spare parts and a complete chair shell as a precaution. The mechanic repaired the chair and it has been operating since as required.
Last week, as part of a routine clean of the chair, I noticed that both boot covers (for the foot massage) had developed a hole and the back cover had deteriorated and needed replacement. I rang Bernie to purchase replacements but he advised it was not possible as he provided these free of charge as part of the service.
I collected my chair direct from the showroom and with the assistance of my son, followed all directions and assembled the chair. However it is a heavy and bulky chair and I would strongly recommend that buyers take advantage of the delivery and installation option.
My wife uses the chair 2 or 3 times and day and we both love what it does for us. It may not be the lowest priced chair available but the features of the chair combined with the warranty and after sales service made it a value buy for us. It also makes it an easy chair to recommend to others. I am more than happy to answer any questions and you can get my mobile number from Bernie.
It has saved me many thousands of dollars, I can do this in the comfort of my home, and in my own time.
• I can personally vouch for the benefits and quality of this product, it is not a toy, nor an inferior relaxation item, it is the real deal.
• I have experienced the reduction of pain and health benefits as a result of using this massage chair.
• It has changed my life, enabling me to continue to actively participate in life, be comfortable and not in constant pain or muscular soreness.